Cusco Region Vacation Packages

No pool no heater , location is ok ,don’t let money in your room stealing

Beautiful hotel , great views

From the moment we arrived, the experience was uncomfortable. The lady at the front desk asked me unusual questions about the bathroom towels and warned me that if they were not used “properly,” I could be charged. This was not the kind of welcome I expected as a hotel guest. Later that night, the situation became even more concerning. A staff member knocked on my door late at night asking about a wallet that someone had apparently left behind. This made me question whether the room had been properly cleaned and checked before I was given the room. Unfortunately, the room itself had several serious cleanliness issues. I found long women’s hair on the bed sheets, what appeared to be dried blood inside the sheets, spider webs on the ceiling, and mold on the bathroom ceiling. These are issues that should have been identified and addressed before the room was given to a guest. I arrived very late that night and had an early flight the following morning, so by the time I noticed everything—around midnight—I did not want to go through the trouble of changing rooms or leaving the hotel. I did not initially complain to the receptionist because of the late hour and my early flight. However, I later showed the hotel staff the videos and pictures documenting the problems. They took the evidence, but I was not offered a refund, partial refund, compensation, or any other meaningful resolution. Overall, this was a very disappointing stay.

Great location. Rooms are spacious and full of amenities.